Clinic Policies

We take the confidentiality of our patients’ health information extremely seriously. Unless required by law, we will not release any details regarding your/your child’s health without your prior consent.

Please bring your health card to each visit. Failure to provide accurate and up to date health card information will result in your claim to OHIP being rejected. Fees may apply.

Please notify reception staff of any changes to your address and telephone numbers.

OHIP does not pay for all services provided to a patient by the doctor. Services for which OHIP does not pay are called “non-insured” or “uninsured services”. It is the patient’s (or guardian’s) responsibility to provide payment for these services when rendered.

Notice for cancelling an appointment must be given 24 hours in advance of the appointment day/time. Missed appointments and late arrivals cause inconvenience to other patients who could have otherwise been seen in that time. Accordingly, time missed will be billed to the patient/guardian.

If your child does not have OHIP coverage but has private insurance, we will bill you for the services and provide you with an official receipt. Use this receipt to claim reimbursement with your third-party insurer.

The front desk staff are not able to answer any questions regarding the care of your child. All health- related questions must be directed to the Pediatrician and require an appointment.

Our front desk staff, physicians and allied health care providers work as a team. Rude, abusive language (whether online, over the phone or in person) or violent behaviour will not be tolerated and is grounds for immediate dismissal from our practice.

Oakvillage pediatricians work as a group. None of the pediatricians are available everyday. If your child is ill or requires a semi-urgent appointment, you may need to see a pediatrician who is not your child’s primary doctor. Please schedule regular check-ups and immunizations with your child’s primary pediatrician.

To file a concern, please send an email to kids@oakvillagepediatrics.com